Get clinic cancellations ready to offer again

At 18:20, the last patient leaves and an SMS cancels Thursday at 10:00. The clinician’s time is still available. Someone needs to update the diary and pick up the next appointment enquiry before that opening goes quiet.

Get the change recorded and the booking details ready. Rita handles the reception messages, leaving your team the decisions that need them.

Put an open appointment back within reach

Rita answers on WhatsApp and SMS using your clinic’s agreed appointment information. The service, clinician, duration, and patient’s preferred time stay together as the conversation moves forward.

At 18:30, a request to move Thursday’s visit gets a clear next step. A standard change follows your approved process. Your morning summary shows the appointment and any question ready for review.

NHS England reported 16 million missed GP appointments in 2025. Keeping cancellations and booking changes visible gives your own clinic a practical place to focus: the appointment that can still be offered and the patient waiting for an answer.

Let the front desk start with the important questions

Instead of opening every thread to find out what happened, your team starts with the bookings and decisions. A request for a different visit type comes with the relevant details attached.

You approve the proposed response on WhatsApp. The customer gets an answer, the diary stays current, and the reception team can welcome the patients already arriving.

Have the invoice details ready after the visit

If paperwork is the bigger burden, Otto’s operations role prepares invoices and flags missing receipts. At 07:30, Friday’s invoice list has one question waiting for your OK. The rest of the routine work is ready to move.

Choose the role around the work taking your team away from patients. Reception handles messages and bookings; operations handles the invoice admin.

For patient feedback, the review guide gives you a consistent invitation routine and a way to prepare thoughtful public replies.

Give your team a clearer start tomorrow

Choose one job for €250 per month, all in: reception, sales, operations, or marketing. Full Team is all four for €1,000 a month. Cancel monthly on the standard plan. We agree the work on a 20-minute call and set it up in 48 hours. EU hosting, upkeep, and human support are included. Your part is an “OK” on WhatsApp.

FOR BUSINESSES LIKE YOURS

See a working day that looks like yours.

Choose a business. The jobs change; the owner’s part stays small.

01Plumber / electrician×

Plumber / electrician

A plumber, 13:12, under a sink. The phone is out of reach and Thursday 10:00 is still open.

Rita · Reception

Check WhatsApp, book Thursday 10:00, and send confirmation.

Otto · Operations

Prepare invoice #0418 and flag the parts line.

Sam · Sales

Log the quote and draft Friday’s follow-up.

You: Read the 18:00 summary. Approve the parts line.

[Start with Rita→][The page for Plumber / electrician→]

02Hair or beauty salon+

03Dental or physio clinic+

04Independent consultant+

05Restaurant or café+

06Local shop+

07Garage+

08Small agency+

Sample — not client history

[See every situation→]